An authenticated version of CorelDRAW Graphics Suite and Internet connection are required to download the BenVISTA PhotoZoom Pro 4 and Website Creator application. Order FAQs 1 Selling Logo Software for over 1. Order Information What is my order statusFill out the information in the following form, including your order number, and a customer service representative will get back to you shortly Submit an order inquiry What is Online File Backup Protection Protect your purchase with Online File Backup Protection. We will keep a back up copy of your digital file should you need to re download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of one 1 year after the date of purchase. What is Backup CD Protect your purchase with a Backup CD. Get a Backup CD of your downloadable software mailed directly to you. This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product. What payment methods do you accept We accept Visa, Master. Card, Discover, American Express, and check cards or ATM cards, so long as they are connected with one of the major credit card companies previously listed. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We also accept Checks and Money Orders. If you choose to pay by Check or Money Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order. How will the charge show up on my credit card The charge will appear on your credit card as FSsummitsoft. Do I have to pay sales tax Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing andor shipping address have been entered during checkout. Pursuant to the Digital VAT Directive, European customers will be charged a 1. VAT on all downloaded digital products and services including software. We will gladly credit sales tax for government institutions. Just fax us a copy of your tax exemption form with an address matching your orders billing or shipping address at 1 4. Please include a copy of your receipt or your order number. I need a copy of my invoice. When ordering through the Summitsoft website you will receive two emails. One will include a link to a printable invoice. Can I order without a credit card In addition to Credit Cards, we accept Checks and Money Orders. If you choose to pay by Check or Money Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order. What address should I enter in the billing information screen For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial. How do I enter a shipping addressIf you ordered a physical product including a Backup CD of a download product, a Shipping Information section will be presented where you can enter a separate shipping address and the shipping method can be chosen, if applicable. Should I put spaces or dashes in the Credit Card number No. Your card number should be entered in as a continuous string of numbers. Why are you not accepting my credit card There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your banks end, may have encountered a machine error. If you do have problems, you can contact Customer Service 2. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart. How do I start a new order Simply click on any of the buy buttonslinks throughout the Summitsoft website. This is how you add products to your shopping cart. Shipping Information. Has my order shipped Orders are generally shipped with 2 business days. Orders received over the weekend will be shipped on the next business day. Do you ship to my country We ship to all countries except those with trade sanctions in place with the United States. I live outside the US. Will I have to pay customs fees If you live outside the United States, custom and tariff fees may apply according to your countrys import laws. These fees are not collected by this company, and this company does not have control of these fees. When will my backorder ship Although we try to maintain inventory of all products in our warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. We will notify you if an item you purchased is on backorder, and will then notify you as soon as the product ships. Can I change my shipping address Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to our warehouse and can no longer be changed by our system. Can I change my shipment methodUnfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to our warehouse and can no longer be changed by our system. Technical Support. I need technical support for my product. For technical support questions on any Summitsoft software product,  please visit our support center. Why do I need to accept cookies Cookies are placed on your browser for your convenience, and the Fast. Spring commerce system used is cookie dependent. When you place an order, information is written onto your hard drive in order to save products in your shopping cart. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser. Are cookies a security risk No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser. How do I set up my browser to accept cookies If youre using Internet Explorer, go to Internet Options and click the Privacy tab, and then click Sites. In the Address of website box, type our website address, and then click Allow. As you type, a list of webpages that you have already visited will be displayed. You can click an item in the list and it will be displayed in the Address of website box. If youre using Safari, go to Preferences and select Security. You can choose to Accept cookies Always, Never, or Only from sites I visit. If youre using Firefox, choose Options from the Tools menu. Sketchup Pro Unexpected File Format. Choose Remember history if you want to always accept cookies and save other web content. Choose Use custom settings for history if you want to manually configure your settings. Download Information. How do I download Once you complete your order you will be able to download your purchased software from the order confirmation page. How do I get my serial or unlock codes for my purchase Once your order is complete you will receive 2 separate emails one with your order information and a link to a printable invoice, and the other with any unlock codeskeysserials required for each software product.